Frequently Asked Questions
Transparency and trust are core values at Elumia Med Store.
Is Elumia Med store licensed to sell medical products in the UAE?
Yes. Elumia Med store operates in full compliance with UAE health regulations. We only onboard suppliers and products that meet MOHAP (Ministry of Health and Prevention) and DHA (Dubai Health Authority) standards.
Are your products authentic and certified?
Absolutely. We deal directly with authorized distributors. All medical devices and consumables carry necessary certifications such as CE, FDA, or ISO, which are required for clinic licensing inspections in Dubai.
Do you offer bulk discounts for new clinic setups?
Yes, we specialize in helping new aesthetic and general clinics in the UAE. For large-scale procurement or "Clinic Launch Kits," please click the "Request a Quote" button on the product page or contact our Sales team directly.
Can I see the technical specifications for DHA inspections?
Yes. For critical equipment like Emergency Crash Carts and medical devices, technical data sheets are available for download on the product page to assist with your facility's licensing.
What payment methods do you accept?
We accept all major credit/debit cards via Stripe. For offline bulk orders, we accept Bank Transfers (Mashreq Bank) and Cheques.
Do you offer "Buy Now, Pay Later" options?
Yes! We have partnered with Tabby and Tamara (via Nomod) to allow clinics to split their payments into 4 interest-free installments. This is ideal for managing cash flow during your clinic's opening phase.
How long does delivery take within Dubai and the UAE?
Through our partnership with EMX (Emirates Post), we offer standard delivery within 24–48 hours for stocked items.
Do you handle temperature-sensitive medical supplies?
Yes. We ensure that all medical drugs and sensitive consumables are handled through climate-controlled logistics to maintain product integrity from our warehouse to your clinic.
What is your return policy for medical supplies?
Due to the nature of medical products, returns are only accepted for damaged or incorrect items reported within 24 hours of delivery, provided the sterile packaging remains unopened.
Do you provide the necessary documentation for DHA facility inspections?
Yes. For all relevant medical devices and equipment (like Emergency Crash Carts), we provide technical data sheets, CE/FDA certificates, and user manuals required by the Dubai Health Authority (DHA) for your facility's final inspection.
Are your aesthetic consumables registered with MOHAP?
Every product on our platform is sourced from authorized UAE distributors. We ensure that medical-grade disposables, medicines, and supplements are registered with the Ministry of Health and Prevention (MOHAP) and comply with local labeling laws.
Can you help us with the "Equipment List" for a new clinic license?
Absolutely. Our Business Development team can assist you in selecting a compliant bundle of emergency devices and consumables based on your specific clinic type (Aesthetic, General, or Dental) to ensure you meet regulatory requirements.
How do you ensure the quality of temperature-sensitive products?
We understand the sensitivity of aesthetic products and medicines. Our logistics partner, EMX, utilizes climate-controlled vehicles, and our storage follows strict GWP (Good Warehousing Practice) to ensure products reach you in optimal condition.
What is the shelf life/expiry of the consumables I order?
We strictly monitor batch expiries. We guarantee that all disposables and medicines delivered will have a minimum shelf life of 6–12 months unless clearly stated otherwise in a "Clearance" section.
Can I pay via Bank Transfer or Cheque for bulk orders?
Yes. While our online portal uses Stripe, we accept offline payments via Mashreq Bank for bulk B2B orders. Please contact your account manager to receive a Pro-forma invoice.
Do you offer credit facilities for established clinics?
New clinics can utilize our Tabby and Tamara integration for immediate interest-free installments. For established clinics with a consistent purchase history, we can discuss credit terms (e.g., Net 30) subject to a credit review.
Can I request a demo of aesthetic devices?
For high-value medical devices and aesthetic equipment, we can arrange a physical or virtual demo at your facility or our partner showrooms. Please contact us via the "Request a Demo" button on the product page.
What happens if a medical device fails?
All medical equipment sold by Elumia Med store comes with a standard Manufacturer's Warranty (typically 1–2 years). We coordinate with authorized service centers in the UAE for repairs, calibration, and spare parts.
Do you provide training for the equipment we buy?
Yes. For specialized emergency or aesthetic devices, we provide on-site user training and a "Certificate of Training" for your staff to ensure safe and compliant operation.